What Is a Service?

With ITIL^® 4 the definition of a service is:

Services: A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks.

It’s a little different to, and more detailed than, what you (and I) might usually say; i.e. something like:

“A service is something that meets a need or fulfills a demand.”

Or just “A SERVICE is an action that a person does for someone else.” (KidsEcon Posters)

Submenu

• Service Definition Introduction
• Is It a Service?