Why implement SIAM?
Red FLASHING lights that SIAM should be something to look into:
- Unclear delineation of duties among vendors
- Lack of cooperation and coordination among vendors
- Little accountability and no transparency of vendor processes and benchmarks for completion
- Leadership discouraged by lack of innovation among vendors who are eager to fulfill a contract
- Reporting on quality assurance is costly and labor intensive for vendors
- Hiring company has a growing need for a number of diverse IT services
- Hiring company finds increase in complexity of services being provided
- Hiring company has 24/7 operational needs
- Hiring company has noticed increase in internal and external customer expectations
- Hiring company has no set standards for measuring vendor is performing to quality expectations, invested in business goals and working in innovative ways to enhance end-user experience
You could gain
- Integration of the delivery of the separate Towers into a single service, supported by effective service levels
- Management of the Tower suppliers to deliver to this set of service levels
- The need for someone to have a focus on the customer and delivery of the Business objectives
- Enterprise delivery against corporate policies and processes